FAQ
The quickest way to reach our customer service team is to send us a voice mail at (800)983-0244
Please be sure to include your name, email address, and any order details when first contacting
our team.
Mon-Fri: 8am-5pm PST and we'll respond within 24 hours!
As always, please feel free to also contact us via email at sales@wowparts.com if you'd prefer.
Our team will work to be back in touch within one business day.
Because our team aims to have orders processed and shipped ASAP, we aren't able to make any
adjustments to orders once placed. We know this can be a bummer, and apologize for any
trouble!
The good news: Once your order arrives, we offer FREE returns/exchanges. Just head on over to
sales@wowparts.com to get started.
If your order is heading to an address you no longer have access to, just send us a voice mail at
(800)983-0244
You're a valued customer, start getting rewarded for your WOWparts purchases!
Earn 1 point for every dollar spent when shopping with us. You can sign up or log in right HERE.
For additional information regarding how to earn those rewards points, head on over HERE!
REDEEM:
100 points for $5 off
200 points for $10 off
400 points for $20 off
500 points for $30 off
800 points for $50 off
Points can be redeemed directly at checkout. NOTE If you are using an express pay checkout
option (PayPal, ShopPay, etc), rewards will not show up here. You will want to check out in
our main WOWparts checkout!
If you have any questions concerning your rewards account, points balance, or how to redeem
points, please don't hesitate to contact us anytime and our customer service team will ensure
you're squared away accordingly.
Sorry, Gift cards are not available now.
To apply promo code to your order, enter the exact code in the “Reward Code” window during
checkout and click “Apply” to be sure your code gets added to your order.
Please note that our site only allows one promo code to be used per order.
Thanks for your interest in our wholesale program! You can click the application link below to
begin the process. This should only take a few minutes.
WOWparts Wholesale Application
Once you complete the application, please allow 1-2 business days for our team to review. Our
wholesale team is working diligently to respond to each application submitted. If you have not
heard back regarding your application within one week, it is likely that your application will not
be submitted successfully. Please submit your application again and drop us an email to
sales@wowparts.com to confirm it.
We look forward to hearing from you and thank you for considering WOWparts!
You can change your marketing email preferences anytime! To do so, just head HERE and our team will work to update those preferences as soon as possible.
If your recently-purchased WOWparts are experiencing a manufacturing defect within 60-days of
the date of purchase, we are happy to honor a return for store credit or exchange. Returns for
full refunds can be processed within 30 days from the date of purchase.
You can learn more about our return and exchange policy and process HERE.
While most manufacturing errors should present themselves within 60 days, we recognize that
there will be some issues that may arise following that window. If you are experiencing a quality
issue due to a WOWparts manufacturing defect, please contact us and include the associated
order number, a photograph of the issue being reported, Our team will work with you to find a
resolution as quickly as possible.
We sure can! As long as we still have it up on the site, we can send you a part-specific notification once it's ready to rock and roll. Just click on the particular Parts SKU number, enter your email address into the "notify me" window, and we'll take care of the rest. If the item is not currently available, shoot us an email at sales@wowparts.com and we can get you hooked up.
At WOWparts, we pride ourselves in delivering "From the Goods to Good" in the world. As our
company has grown, we've challenged ourselves with finding the world's premiere authorities
OEM & ODM on fabric, fit and manufacturing. All our products are designed by our team in
California, United States, and manufactured internationally in China and Vietnam. Our research
has shown us each country has something new or unique to offer.
Our promise is that when working with partners abroad, we hold those vendors to the same
high standards as our partners here in the USA.
If you have any specific questions or concerns regarding our manufacturing, please feel free to
contact us and we'd be happy to help further.
Once your order has been submitted, an email confirmation with all of the associated order
information will be sent to the email address on file. If you haven't seen this email come
through, we suggest taking a look in your promotional or spam folders as occasionally we see
these get filtered there by mistake.
Once your package has departed our warehouse facility, we’ll email you your associated
tracking information and you can keep an eye on the order status there.
Please note that orders placed before 12:00 PM PST will generally depart our warehouse with
the carrier that day. Orders placed after 12:00 PM PST, or on weekends, will depart from our
warehouse with the carrier the following business day.
Please also note that carriers are still experiencing delays due to the surge in demand. Please
keep a close eye on your tracking and feel free to contact us if you have any questions or
concerns!
Oh no! We are so sorry to hear that you're having trouble with our site.
We updated a few things around here recently and are still working through some bugs/glitches.
We apologize for any trouble you've ran into. Rest assured, our team is working to resolve these
issues ASAP.
If in the meantime you are having any trouble placing an order, or if you're having an issue
navigating the site, please send voice mail to us at (800)983-0244 and we'd be happy to help out.